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Vital Connections

Canada's Only Recruiting Firm Exclusively Supporting Medical and Pharmaceutical Market Research

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Superior results. No surprises. No excuses.

We manage the recruit and support moderators, researchers, and corporate clients to maximize project success.

Personal Oversite

All projects are personally supervised by Andrew Udell, president of Vital Connections, to ensure you get the quality of service you need.

A Network of Superior Facilities

Our relationships extend to the most advanced and accomodating client facilities throughout Canada.

A Concise Schedule Flow

Client and moderators benefit from concise scheduling to maximize efficiency.

Innovative Recruiting

Our proven track record for supplying fresh participants at industry leading rates helps you consistently obtain first-rate results.

Continuous Communication

We Communicate, So You’re Never Surprised. That's why our policy is to over-communicate during difficult recruits. From project inception, we offer our on-the-ground experience to help you avoid problematic participants.

Physician Panel

Our Canadian Physician Panel includes more than 15,000 physicians and specialists who have opted-in and provided their email addresses.

They are extensively profiled on demographics, specialty, medical interests, years of practice, practice type, and much more.

Other Health Panels

Take advantage of our Canadian specialist panels including nurses, diabetic nurse educators, pharmacists, dentists, and dental hygienists.

These panels include more than 17,000 pharmacists and 17,000 dentists.

Consumer Health Panel

If you’re seeking people experiencing certain medical conditions, we also offer access to an opt-in, and validated compliant consumer panel of more than 300 000 people profiled on more than 80 medical conditions. Profiling categories range from basic demographics to psychographic, behavioural, medical ailments and concerns, and purchase questions related to topics such as personal care, financial, pets and more.

Long-Standing Relationships

We maintain relationships with the most technologically advanced, conveniently located facilities in Toronto, Vancouver, Montreal, Halifax, Calgary, Edmonton, and other major Canadian cities

Choose a City



  • General Amenities

  • Focus Vision and Active Group for remote viewing

  • High-speed wireless Internet access in all areas

  • Audio, MP3, DVD and video recording features

  • Next Level Technology for Clients and Moderators

    Client Viewing Areas
  • Comfortably seat up to 18 clients

  • Private bathroom access for each focus group room, Refrigerator with a wide selection of juices, water, beer, wine, etc.

  • High comfort chairs for all viewers, Individual headphones for simultaneous interpretation.

  • Comfortably seat up to 18 clients

  • Unmatched Ambience for participants

    Focus Group Rooms
  • Comfortably seat up to 12 participants

  • Flat screen monitors and DVD’s

  • Easels, flip charts and supplies

  • Wall boards with edges for your displays

Facilities That Meet AllYour Qualitative Research Needs

Vital Connections has long-standing relationships with Canada’s premier facilities. We can quickly respond to any specific requests regarding equipment, or special requirements for participants, observers, or moderators. And, researchers, moderators, and clients can rest easy knowing the quality of the facilities is never a concern.

Just one more reason working with the Vital Connections team is the smart choice for all your Canadian projects!

About Vital Connections

Vital Connections has helped marketers better understand the needs and opinions of healthcare professionals for more than a decade. Our name may have changed but our philosophies did not. We remain committed to “Relentless Recruiting” and doing whatever it takes to make sure your project is successful.

Give Vital Connections a call today, and find out why our clients consider us to be their first and only choice for Canadian medical market research recruitment needs.

Are you ready to get started? Give us a call today at 1.888.770.7742.

3-9078 Leslie St
Richmond Hill ON L4B 3L8 Canada

We have facilities in downtown Toronto, Vancouver, and Montreal

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We've Worked With

What our Clients Say

  • The groups were successful and the participants were amazing (per strategist). I want to thank you for your flexibility and efforts on this project. I know we changed the start dates/locations a couple of times, but you managed to make the most of it anyway with little time on hand. client
  • Thank you immensely for the great job ... we had 34 out of 36 show which is excellent (at least I think that was what it was). I am in the process of following up with the client but that night they all seemed quite pleased. This was the first time they used the lab methodology and they seemed to really like it which is good. Senior Vice President, Ipsos Health
  • We greatly appreciate all your effort in this project. Thank you so much for being so accommodating to our needs. I would highly recommend you to all my coworkers (both the US and EU) whenever we need any market research in Canada. client
  • Thank you for the great job with recruiting last week. We had some new faces which for me doesn't happen that often (I have been in this line of work too long now) and it was much appreciated. The clients were happy as well - an added bonus. Senior Vice President, Ipsos Health
  • Fantastic recruit tonight, a 10/10, all the clients were talking about it. Younger, older, men, women, Asians, Caucasians, all on time and very well spoken, and I only recognized two faces, the rest were new to me. Thank you for a really top notch job client
  • It was really surprising to see so many new faces in the sessions over the past 2 days, and it was amazing that you were able to get people to come from so far away... wondering why other recruiters don't do this. Nice work! Senior Research Manager, Ipsos Health
  • We really appreciate the excellent work you did on this project, which was smooth from start to finish. Although we had a relatively short turnaround on the project and fairly strict recruiting criteria, we were never in doubt that you could fully recruit the job for us, on spec and on time. In this business, having a reliable recruiter that you trust to deliver is invaluable. Everything depends on the right recruit with reliable participants. Thanks for your hard work and commitment to our study. We would not hesitate to recommend Sharper Insights for quality healthcare recruiting. client
  • I was extremely pleased with the recruit by Sharper Insights for our recent Toronto groups. The participants were on-spec & highly articulate, the show rate was excellent and Andrew's attention-to-detail was commendable. Further, the client was very pleased. Moderator and SVP, Ipsos Reid Corporation
  • It was an excellent recruit tonight. The client was really pleased with the quality of the participants and that they all showed, and were on time. client
  • Brilliant job all around, Andrew. Perfect! I loved the mix of gender, age, and ethnicities. All were on time and on spec. The client was extremely pleased. In fact, the client fell in love with the OBGYN, 10 years of experience, 5 pm interview in Montreal. She was absolutely lovely and very enthusiastic and highly expressive. ....They want to hire her to present the new concepts to their field team. Great work, Andrew! client
  • Thanks a lot for the recruitment. I will let you know the final status after we finish up the Montreal interviews. So far there has not been a single no-show and we have had high quality participants. I appreciate the effort, efficiency and speed with which you recruited. Thanks a lot! Research Associate, Ipsos Health
  • We had all the participants show. They were all great; they were engaged in the topic and enjoyed the research. The client was pleased with the variety of the recruit we had for this research. Thanks Andrew, your effort in the quality of recruiting was greatly appreciated. client
  • I've been doing up my schedule for next week and noticed that the project is already fully booked for Toronto. That's awesome - having it complete a few days in advance is really nice in terms of keeping me organized. Makes life so much easier. Nice going! Senior Research Manager, Ipsos Health
  • My clients pass along their thanks (as do I) - everyone is impressed that it came together within the short timelines. I love having this stuff finished a week early. Senior Research Manager, Ipsos Health
  • Nice going so far. Looks like we've already hit the goal for the Toronto facility viewed sessions with several days of recruiting left to go (any more facility viewed sessions are certainly still welcome/encouraged). You got more participants from the client's priority list than I'd have thought possible - they're going to be pleased. Senior Research Manager, Ipsos Health
  • This recruit looks great, truly excellent! We have a nice range of hospitals represented and the recruit is virtually complete with several days to spare, which is a major load of my shoulders. And we’re are being very efficient with the time spent in facility client
  • Just a quick message to confirm that we again had full attendance today. The caliber of the participants has been great and something I've been very impressed by, so thank you very much for that. Independent Moderator
  • You've done an amazing job in such a short time frame. Thank you so much! Qualitative Specialist, Ipsos Health
  • Your flexibility is highly valued as always. Research Associate, Ipsos Health
  • Sharper Insights has successfully recruited groups that are truly representational of the targeted populations. Our participants reflected diversity in terms of ethnicity and neighborhoods and interacted in a cooperative and articulate way. We are very pleased with their service, as is our clients. President, INFORMA Market Research
  • Great recruiting on all 3 groups. Please extend a big thank you to our recruiter on this one. The client said they were the best groups they've seen, and the recruiting was key. client
  • participants last night were superb. A really good mix in each session. Senior Research Manager, Ipsos Health
  • Just wanted to comment that these 2 Derms were a delight to interview. Awesome recruit for our needs. client
  • You've done an amazing job in such a short time frame. Thank you so much! Qualitative Specialist, Ipsos Health
  • Just wanted to let you know the groups last night went off beautifully. The recruit was spot on. ---Thanks Paulette - Field Director, Russell Marketing Research
  • Montreal went so nice and smoothly. 9/9 excellent docs, great schedule, no stress. Thanks so much. client

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Superior Results. No Surprises. No Excuses.

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